[PDF.13zw] Wired and Dangerous: How Your Customers Have Changed and What to Do About It
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Wired and Dangerous: How Your Customers Have Changed and What to Do About It
Chip R Bell, John R. Patterson
[PDF.xb24] Wired and Dangerous: How Your Customers Have Changed and What to Do About It
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| #1641917 in eBooks | 2011-05-16 | 2011-06-06 | File type: PDF||0 of 0 people found the following review helpful.| Four Stars|By RedWind|Definitly a good read|0 of 0 people found the following review helpful.| Great read, a must for people in the services industry|By Sandra Samudio|This book helps you understand the mentality of today's customers and consumers. It is written in easily understandable language and gives great advice on how t|About the Author|
|Dr. Chip R. Bell is founder of The Chip Bell Group, which focuses on helping organizations build a culture that supports long-term customer loyalty. He was formerly Vice President and Director of Management and Organization Developm
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain – they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a companyÆs customer service doesnÆt adapt to these new conditions, they will get burned by bloggers and viral videos that can severely damage their repu...
You can specify the type of files you want, for your device.Wired and Dangerous: How Your Customers Have Changed and What to Do About It | Chip R Bell, John R. Patterson. I really enjoyed this book and have already told so many people about it!
