[PDF.26um] Tourist Customer Service Satisfaction: An Encounter Approach (Advances in Tourism)

Tourist Customer Service Satisfaction: An Encounter Approach (Advances in Tourism)

[PDF.eb10] Tourist Customer Service Satisfaction: An Encounter Approach (Advances in Tourism)

Tourist Customer Service Satisfaction:  Francis P. Noe, Muzaffer Uysal, Vincent P. Magnini epub
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 | #2407832 in eBooks |  2010-10-04 |  2010-10-04 | File type: PDF

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||About the Author|| |Francis P. Noe Ph.D. is the retired Southeast Regional Social Scientist for the National Park Service, U.S. Dept. of Interior. His work focused on social satisfaction surveys and studies measuring the public’s perceptio

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer.

Tourist Customer Service Satisfaction...

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