[PDF.23va] The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
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The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
Donna Fluss
[PDF.jg68] The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
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| #905734 in eBooks | 2005-08-30 | 2005-07-15 | File type: PDF||0 of 0 people found the following review helpful.| Where have our jobs went?|By ben|This is what being taught in business institutions across the country. It is a dose of reality shown whay most co. / corp outsourcing to India and Asia, and now we ask where have our / US jobs gone to!?!|1 of 1 people found the following review helpful.| Everything You Wanted to Know About Contact Centers and Were Af|| | Call Center Magazine: "...a book that makes a powerful argument for turning your call center into the kind of corporate asset that executives only dream about." ||
Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, an...
You easily download any file type for your device.The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation | Donna Fluss. I was recommended this book by a dear friend of mine.
