[PDF.78cp] The Big Book of Customer Service Training Games (Big Book Series)

The Big Book of Customer Service Training Games (Big Book Series)

[PDF.mk70] The Big Book of Customer Service Training Games (Big Book Series)

The Big Book of  Peggy Carlaw, Vasudha K. Deming epub
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 | #640309 in eBooks |  1998-09-22 |  1998-09-22 | File type: PDF

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||5 of 5 people found the following review helpful.| Some good ideas|By Monty Rainey|I've gotten some great ideas from THE BIG BOOK OF CUSTOMER TRAINING GAMES and this book is a great way to liven up your next meeting. As the subtitle states, the games are quick and fun activities for all customer facing employees. I would have rateed this book higher but for two small shortcomings. 1) Some of the game descriptions need to be exp|From the Back Cover|Supervisors and trainers: turn your customer service reps into yourcompany's biggest asset! Because they're out there dealing with thepublic, frontline workers such as customer service representatives, salespeople, and technicians have the ca

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the custome...

You easily download any file type for your device.The Big Book of Customer Service Training Games (Big Book Series)   |  Peggy Carlaw, Vasudha K. Deming. Just read it with an open mind because none of us really know.

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