The must-read summary of Michael Basch's book: "Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day".
This summary of the ideas from Michael Basch's book "Customer Culture" shows how building a business that focuses exclusively on what the customer wants requires the right systems to be put in place so that the company consistently acts to achieve that goal. In his book, the author explains that the behavior of employe...
You can specify the type of files you want, for your device.Summary: Customer Culture: Review and Analysis of Basch's Book | BusinessNews Publishing.Not only was the story interesting, engaging and relatable, it also teaches lessons.
