[PDF.56bl] Service Mining: Framework and Application (Service Systems and Innovations in Business and Society)

Service Mining: Framework and Application (Service Systems and Innovations in Business and Society)

[PDF.lc52] Service Mining: Framework and Application (Service Systems and Innovations in Business and Society)

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 | #3027090 in eBooks |  2014-01-31 |  2014-01-31 | File type: PDF

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||About the Author|Taiwan; Associate Professor of Department of Business Administration; Tamkang University;

The shifting focus of service from the 1980s to 2000s
has proved that IT not only lowers the cost of service
but creates avenues to enhance and increase revenue
through service. The new type of service, e-service,
is mobile, flexible, interactive, and interchangeable.
While service science provides an avenue for future
service researches, the specific research areas from
the IT perspective still need to be elaborated.
This book int...

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