[PDF.64ru] Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
John R. DiJulius III
[PDF.ws85] Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
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| #287171 in eBooks | 2002-12-31 | 2002-12-31 | File type: PDF||1 of 1 people found the following review helpful.| John Dijulius Has Transformed Our Business|By J Stelzer|Want to turn your business into something truly world class? Read and employ the power of Secret Service. This book, in tandem with Dijulius' second titled "What's the Secret", have become a service excellence blueprint for our business. Of course, there are lots of other great books on the subject. But since we have decid||"DiJulius has written a very practical, informational book for those who want to make customers their highest priority." -- Mercury News, San Jose, CA April 2003
"It's a must-read if you're serious about providing unforgettable customer serv
Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way
All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded refer...
You can specify the type of files you want, for your device.Secret Service: Hidden Systems That Deliver Unforgettable Customer Service | John R. DiJulius III. I was recommended this book by a dear friend of mine.
