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| #2509321 in eBooks | 2007-05-29 | 2007-05-29 | File type: PDF||0 of 0 people found the following review helpful.| Four Stars|By Troy L. Hamby|Arrived as expected. Quick ship.|0 of 0 people found the following review helpful.| Good book for researching|By Tamtamoc|Good book for researching. Needed to write for my master's project about the evolution of the product, so the book was helpful.|0 of 0 people found the following review helpful.||From the Back Cover|Tailor Microsoft CRM to manage records and workflow for your business |Find out how to target your sales efforts and become a customer service leader |A happy customer is a repeat customer, so how do you make ’em happy? You can manage,
The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
Provides expert tips and tricks to make the software work mor...
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