[PDF.90ya] It's All About Service: How to Lead Your People to Care for Your Customers
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It's All About Service: How to Lead Your People to Care for Your Customers
Ray Pelletier
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| #2804646 in eBooks | 2008-05-02 | 2008-05-02 | File type: PDF | PDF # 1||1 of 1 people found the following review helpful.| It's All About Service|By SMRT|Ray Pelletier has done it again! In his straightforward, candid approach, he makes great points - then backs them up with REAL LIFE examples. It's no wonder he consulted with so many companies. Having seen him speak LIVE, his passion for delighting customers is easy to see.|3 of 3 people found the following review helpful.|From the Inside Flap|In today's hyper-competitive economy, customer service is how you separate yourself from the pack. But many business leaders don't truly understand what great customer service is. Great customer service doesn't just happen at the point of sa
Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an en...
You easily download any file type for your device.It's All About Service: How to Lead Your People to Care for Your Customers | Ray Pelletier. I was recommended this book by a dear friend of mine.