[PDF.12bn] How to Talk to Customers: Create a Great Impression Every Time with MAGIC

How to Talk to Customers: Create a Great Impression Every Time with MAGIC

[PDF.le99] How to Talk to Customers: Create a Great Impression Every Time with MAGIC

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 | #1171968 in eBooks |  2009-05-18 |  2009-05-18 | File type: PDF

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||0 of 0 people found the following review helpful.| Five Stars|By Trish Kvamme|Awesome book|0 of 0 people found the following review helpful.| Great book for training customer service staff|By T. Miller|We've used this book to train our staff in how to be better customer service representatives on the phone. The book is more applicable to phone conversations, but works for in-pe| |“How to Talk to Customers presents a system for interacting with customers based on empathy, dignity, and doing the right thing. Use these ideas to turn your customers into raving fans.”--Ken Blanchard, coauthor of The One Minut

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of co...

You easily download any file type for your device.How to Talk to Customers: Create a Great Impression Every Time with MAGIC   |  Diane Berenbaum, Tom Larkin. Which are the reasons I like to read books. Great story by a great author.

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