[PDF.39gf] How To Be a Great Call Center Representative: EBook Edition
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How To Be a Great Call Center Representative: EBook Edition
Robert W. LUCAS
[PDF.bd54] How To Be a Great Call Center Representative: EBook Edition
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| #2003401 in eBooks | 2001-05-07 | 2001-05-07 | File type: PDF||From the Author|As call centers continue to be established and evolve, the number of customer service employees grows each year in the United States and throughout the world. Related to this growth is a continuing need for quality information and training to ass
Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and se...
You can specify the type of files you want, for your gadget.How To Be a Great Call Center Representative: EBook Edition | Robert W. LUCAS. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
