[PDF.28sp] Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
Renee EVENSON
[PDF.ps20] Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
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| #107526 in eBooks | 2011-09-14 | 2011-09-14 | File type: PDF||0 of 0 people found the following review helpful.| Four Stars|By SHARON QARANIVALU|lot to read but valuable|1 of 1 people found the following review helpful.| Solid Self-Paced Self-Help|By Bill Keenan|Renée Evenson's Customer Service Management Training 101 provides just the thing that is missing from most customer service organizations - serious attention to training at|From the Back Cover|
The heart of all great service is in knowing what your customers need, want, and expect. And there’s no better way to get that information than from the daily interactions between c
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 cover...
You can specify the type of files you want, for your device.Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results | Renee EVENSON. A good, fresh read, highly recommended.
