[PDF.18hn] Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series)
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Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series)
Pat Gannon-Leary, Michael McCarthy
[PDF.wu30] Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series)
Customer Care: A Training Pat Gannon-Leary, Michael McCarthy epub Customer Care: A Training Pat Gannon-Leary, Michael McCarthy pdf download Customer Care: A Training Pat Gannon-Leary, Michael McCarthy pdf file Customer Care: A Training Pat Gannon-Leary, Michael McCarthy audiobook Customer Care: A Training Pat Gannon-Leary, Michael McCarthy book review Customer Care: A Training Pat Gannon-Leary, Michael McCarthy summary
| #4044433 in eBooks | 2010-03-15 | 2010-03-15 | File type: PDF||1 of 2 people found the following review helpful.| A seminal contribution to academic library 'Library Science' reference collections|By Midwest Book Review|The collaborative effort of Pat Gannon-Leary and Michael D. McCarthy, "Customer Care: A Training Manual For Library Staff" is a 242-page training manual for designing and delivering customer care programs for library systems of all types and sizes, including academic, corpo||This title is recommended for library administrators and courses in library and information science programs on public services management and improvement., Reference and User Services Quarterly|About the Author|Dr. Pat
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.
Dual use – reference work and/or training manual
Potential as a text book
Applicable to a wider context than LIS ...
You can specify the type of files you want, for your gadget.Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series) | Pat Gannon-Leary, Michael McCarthy. Just read it with an open mind because none of us really know.
