[PDF.69lp] Bottom-Line Call Center Management (Improving Human Performance)

Bottom-Line Call Center Management (Improving Human Performance)

[PDF.ih49] Bottom-Line Call Center Management (Improving Human Performance)

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 | #2532462 in eBooks |  2007-06-01 |  2007-06-01 | File type: PDF

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||0 of 1 people found the following review helpful.| all right!|By Leonidas|The product is exactly in the condition that they write in abstract in the "Seller Information". And the delivery was faster that they engaged to. Everything all right!|16 of 18 people found the following review helpful.| A hands-on guide to customer running customer call centers|By Celia Redmore|Until re| |"Call center success is dependent on location, a supportive culture, and a process of accountability. David Butler provides a practical guide to call center success for any industry. This book is essential for managers of existing call centers as well as execu

'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center Management' helps call center managers evaluate their current status, implement cost-effective changes, and measure resul...

You can specify the type of files you want, for your device.Bottom-Line Call Center Management (Improving Human Performance)   |  David L. Butler. Which are the reasons I like to read books. Great story by a great author.

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