[PDF.73oh] Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines

Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines

[PDF.nj40] Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines

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 | #505517 in eBooks |  2015-04-22 |  2015-03-22 | File type: PDF

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||0 of 0 people found the following review helpful.| If you read this book and re-read it often, I am convinced your customer service powers will strengthen every day.|By Bill Quiseng|It seems every business and customer experience speaker or blogger these days is talking about journey mapping, the technique where a company attempts to identify every individual touchpoint of the customer experience. In actuality, no customer know| |"...presents a powerful worldview of how we should view and treat our customers. Be Your Customer's Hero is a must-read for every person in a customer-facing role." - Jack Canfield, Author of The Success Principles and co-creator of the

On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.

Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers...

You can specify the type of files you want, for your device.Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines   |  Adam Toporek. A good, fresh read, highly recommended.

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