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An Introduction to Industrial Service Design

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 |  2016-11-10 |  2016-11-10 | File type: PDF

||0 of 0 people found the following review helpful.| A valuable informative, practical and in-depth investigation of Service ...|By Bernie G|A valuable informative, practical and in-depth investigation of Service Design, with case studies and models contributed by design leaders from around the world.|About the Author||Satu Miettinen is a Professor at the University of Lapland, Finland. She has been a Visiting Professor at the Centre for Design Research, Stanford University, USA, School for Design and Innovation, Tongji University, China, and

Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that offers opportunities for new service solutions, improving the user experience and customer satisfaction.



With contributions from leading names in the field of service design from both academia and international, professional practice, An Introd...

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