[PDF.91nv] A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

[PDF.lu45] A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

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 | #256611 in eBooks |  2008-08-18 |  2008-07-01 | File type: PDF

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||0 of 0 people found the following review helpful.| I love this book, but please fix the Kindle formatting!|By Deborah_in_ABQ|I love this book, but please fix the Kindle formatting! Most of the text is in italics, which makes it difficult to read, and many of the footnotes are not linked as they should be. It looks as if the print book went through some automated process for becoming a Kindle book, and no one bothered to even lo|From Scientific American|"This is simply a terrific book, chock-full of thought-provoking concepts and ideas that are just plain smart. I have found few business books to be this useful. I plan to review it regularly to keep me on top of my craft."|

The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback – in fact, they’re your best bargain in market research. Customer complaints can give businesses a wake-up call when they’re not achieving their fundamental purpose: meeting customer needs. Complaints provide a feedback mechanism that can help organizations ...

You can specify the type of files you want, for your device.A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong   |  Janelle Barlow, Claus Møller. Just read it with an open mind because none of us really know.

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